CG Line has a Customer Service department focused on helping "customers" – CG Line members and Shippers/Buyers. Every enquiry is passed to the CG Line team to deal with. All staff has many years' experience in the industry, with expertise in every field of logistics available to help members and their clients. However, they are careful not to advise shippers and buyers but to refer them direct to a suitable member so they can talk direct to the shippers and buyers and by doing so increase their business. CG Line management make onsite visits to members in many countries each year to be aware of members' various specialties and areas of expertise, so they can advise members when they are looking for suitable partners in new ports to handle new business.
If a member is unsure on any aspect of doing business within CG Line, they can contact the Customer Service department for advice and guidance. Likewise, Customer Service is at your disposal if you seek the right partner to work with overseas. If a member is having issues with another member over any aspect of a job – handling, quotations, errors, delays, payments, etc – Customer Service will act as a mediator to help get the problem solved before it escalates into a dispute. However there may be a time when an issue with a fellow member needs further help from the CG Line Member to arbitrate, and we have the Dispute Panel to handle these issues. Membership should be maximum of 3 per country reads have on being that companies should have fair business opportunity.